Responsibility
Our responsibility as an employer concerns not only quality and sustainability, but also our responsibility towards our staff.
The well being and wellness of our staff
– a core principle of our business
The well being, health and wellness of our staff is one of our highest priorities. We see our staff as our most important asset, and when they are well, we as a company can deliver the service we have promised you as a customer. We consider it obvious that our employees should have good working conditions and fair wages. We offer to all our employees health and wellness allowance to promote their health and well being. For their security at work, our staff is insured. We have also developed a social system for those who need help with insurance, banking matters, contact with authorities, language lessons and personal future plans. We believe that all people should have a place in society and the opportunity to develop on their own terms.
Customer security and quality assurance – our dedication to your trust and satisfaction guarantee
As our customer, you are important to us. We want you to feel safe, to trust us that we meet your wishes. We establish confidentiality agreements with our employees. All our employees are qualified, and we provide them with ongoing training to improve our services and follow the latest trends in the industry. At Downstairs, we have team leaders who continuously supervise and are always available for questions or to deal with any problems. If something unexpected would happen, we have a liability insurance which covers any damages or losses. We want you as a customer to be satisfied with our services, which is why we apply a satisfaction guarantee. If you are ever dissatisfied or believe that we are lacking in our performance, it is important that you contact us immediately so that we can tace care of the problem.
You are important to us
We are proud of our services and our staff, and many of our employees stay with us for a long time. However, we know that there is always room for improvement. If you have suggestions on how we can improve our services, you are always welcome to contact us so that we can take your point of view into account.
Do you need help? We are Downstairs
Visit us at Downstairs today and experience the difference for yourself!
